D01 C9W8. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. It seems that I need an electrian to install a wall socket. - 5372385. Account - Mobile. Virgin Media; My Virgin Media; Shop;. The one thats on the bottom is the one you need for Virgin. Previous tenants had painted over our VM wall socket, which has a wire fixed into it and is clipped along the skirting board to behind where our tv is. The box and cables may have been removed by the previous occupiers. Need some help with the installation. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. 01-02-2023 10:59 - edited 01-02-2023 11:00. Reply. Security matters. how can we go about changing our self install to having someone come and install it for us?Unlike Virgin Media, BT’s self-installation process is free of charge. . I don't work for Virgin Media. Obi202 To Phone Extension Uk Voip Forums. Stream from Virgin Media. Hi. Friday or 8AM. Quickstart is the quickest and easiest way to setup our services. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Manage Your Account. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Manage Your Account. Thanks mate. 0 Kudos. Switched On Families. However, there is no Virgin Media Wall socket in my house. The cable could be hidden within, or behind, furniture. Checked every room in the new house but there were none. Security matters. Thing is, I've been to the house, Virgin haven't, and I am 99. 3) other end of this cable, connect the female to. 2 Uninstall TiVo box. on 01-02-2023 14:26. yesterday Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. This hole will typically be up to 1cm in diameter and often positioned near your front door. My Virgin Media App. How can we - 5041171 Options. Can a member of the team contact me to arrange a. . Manage Your Account. . Everything you need is posted to you. Go to solution. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. There’s a BT open reach box so I’m guessing the previous occupier was with them and not VM. Any idea what next? TY. We can see that you've spoke to the team and got a technician visit booked in. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. We have a virgin media wall socket with an ethernet port in the wall but no round cable. - 5062651I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Options. Look for an omnibox on the outside of your property and try and trace the cable. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. . on 27-10-2022 09:24. UmbraRabbit. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. There’s a BT open reach box so I’m guessing the previous occupier was with them and not VM. In both cases, these connections are clearly. Hi , Thank you for getting back to me via private message. Networking and WiFi. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. The OUT terminal from the Technetix isolator has a terminator cap on it. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install - 5111723. Intelligent WiFi Pod Trial. Thanks! Regards, BilalThere is no difference in wall sockets and cables, so you can freely connect any device to any socket. 194. Home Phone. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Call the Pre-installation and delivery team on 0800 052 1734. But. But there are 2 wires leading which can be plugged in the hub. Hopefully you won't need anything further from us on this matter, but do. Get ready for your Virgin Media installation. To arrange this, I will just need to pop you over a private message to take a few more details. It could be any of the 4 screw terminals in the first picture. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Hi all, there is no wire coming out of the wall socket to connect to. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. I've had a look at things from our side and can see you've been able to contact us regarding this. There must have been a previous installation or you would not have been offered a self install. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. May I know which one I can connect. I ordered self-install kit just to find out there is no Virgin socket in my new property. Tudor. . Stay safe online. Wall socket cable does not fit in QuickStart, set up and connections a week ago; Top. Security matters. pdf (virginmedia. Virgin Mobile. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. I'm a Very Insightful Person, I'm here to share knowledge. For personal details, m y account is a business account but the router is used in a student household. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. If, for some reason, you think you need a tech visit because you have no connection point, call the pre-installation and delivery team on 0800 052 1734No wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections Tuesday; No wall socket in QuickStart, set up and connections TuesdayQuickStart, set up and connections. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. My Virgin Media App. What to expect with broadband. I can’t push - 5368162. SpeedI got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Networking and WiFi. Hi, I recently moved to this house and placed an order for VM broadband which I received today. The engineer looked around, there's no cable as well undeground. We would like to show you a description here but the site won’t allow us. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. New customer, trying to self install my hub and 360 box. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I asked this on ordering with the salesman at my door and he was insistent that in order to avoid the fee I was to do it that way I'd have just been happy to pay. Follow the instructions on screen to finish your setup. Adduxi. Speed That is a rooftop aerial outlet for Freeview TV. Stay safe online. Virgin Media Quickstart set up. I ordered a broadband only package because it said I could self install the kit. Networking and WiFi. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. Some new sockets may look like one of the below. I’ve tried calling but the people I’m connected to keep hanging up. But I have no Virgin Media Wall socket in my room. My Virgin Media App. Try the automated service status number 0800 561 0061 to check for any faults in your area. Next, connect the power cable. If QuickStart you shoul already have the socket or maned the technician will do. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Available with M50 broadband or faster. you do have if you think any look possible as a VM connection and forum members can advise. Re: No wall socket. on 06-03-2023 09:36. VM. I have received my quick start-up kit. you take control of your Virgin Media life. - 5390715. SpeedI had bought a VM broadband and used self installation but saw that my VM socket was not round. Hi @bingoman000. Manage Your Account. Could I book an engineer and what number - 5155510. There is a handy guide here 👉 Virgin-TV-V6-QuickStart-Guide-for-New-Customers. I am so sorry to hear that you seem to be missing a wall socket in the home. The cable could be hidden within, or behind,. The Openreach socket is entirely irrelevant in any case. Quick tips on prepping for Virgin Media technician's visit. Installing and configuring your kitWe would like to show you a description here but the site won’t allow us. Switch on your TV, then using your own TV remote press the Input, AV or Source button. on 21-03-2023 18:43. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). No wall socket to connect. Tried looking but can't see a way to book an engineer for this? Thanks Re: No wall socket. Kiki97. VM will usually only supply a Quickstart to a property that had VM previously. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. Please help. But I have no Virgin Media Wall socket in my house. Account - Cable. Manage Your Account. I followed the steps mentioned. Account - Mobile. Tudor. on 27-10-2022 09:24. Networking and WiFi. Being connected to the internet is one of the most important modern essentials in 2022,. Options. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. New kit has arrived, including a hub, a TV box, a. 0 Kudos Share. 2) plug new provided cable into hub. You need to go outside and locate the brown or grey omnibox on the wall. . Sorry to hear you have been having issues with your self-installation. But I don't think I have any Virgin Media Wall sockets in my house. We can understand this is not ideal as a new customer and we want to best help. Self install on 13-06-2022 17:14. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Explain what needs to be done and book an engineer visit. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. SpeedBroadband wall socket. 3K subscribers in the VirginMedia community. Have you ordered a QuickStart or maned install. Home Phone. in QuickStart, set up and connections 2 hours ago; Installation: Wall socket issue in QuickStart, set up and connections 6 hours ago; Install confusion in QuickStart, set up and connections yesterday; Customer support is a nightmare: no way to schedule installation in QuickStart, set up and connections. I am afraid the delivery slot with the courier is only available for all day. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Placed an order and the lady said we were eligible for quick start self installation. I was told when purchasing the broadband package that fibre was available here. Perfect for when you can’t all decide on what to watch. £30 an appointment – If you can get QuickStart but choose not to. Change to a manned installation. Hi PicklesPower, Welcome to the Community and thank you for posting. Networking and WiFi. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Networking and WiFi. SpeedThe unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. We have the quickstart pack but sadly cannot get broadband set up and working. SpeedQuickStart, set up and connections. Tudor. But I don't have a splitter or any 'Virgin media socket'. The wall socket has a thick plug bit. Next, connect the power cable. You will need to use VM supplied coax cables from the. But I have no Virgin Media Wall socket in my - 5383603. Booking an engineer is easy with Virgin Media. Surly there has been a connection previously otherwise we wouldn't have bee. Manage Your Account. ThanksIf the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. QuickStart, set up and connections. This is usually a plastic wall box that has Virgin Media branding on it, or in some cases, you might only find a cable modem connector being fed into your house. This is something we can certainly get changed over to a manned install for you but in order to do that I will need to confirm some information with you to pass security. But I have no Virgin Media Wall socket in my house. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;New to the UK and just moved into our first home here. Chatter and natter. Absolutely not. The empty circular plastic cable grommet disc to the RHS of your pic looks like a probable location where the VM cable used to come through the wall. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through the wall and plug the router into the wardrobe. But. on 15-04-2023 16:54. 12. . 2 hours ago. Hi, I've just received my broadband self install parcel but it's missing the power supply for the wall socket. Call the pre-installation and delivery team on 0800 052 1734. Im trying to work out what connector is on the coax used to connect the hub 5 to the virgin media wall outlet. Browse Virgin Media Virgin Media Community. My Virgin Media App. . 2. My Virgin Media App. Very. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. Stay safe online. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. Just moved in to new (rental) flat. I have only got one rectangular shaped white socket (Shown as below) but it seems old. A master socket is the main socket for the phone line in your home, not an extension socket. SpeedMy Virgin Media App. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Stay safe online. How To Connect Old Bt Master New Virgin Nte5 Avforums. Now to my Issue: I opted for the self-installation ki. Mobile Your Account. All the wall. Hi Owenclark, thanks for posting on our help forums and for joining the VM community. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. I'm sorry to hear you're having these. connector cable from the wall socket, as we’ll be re-using that later. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. in Networking and WiFi Sunday; No Virgin Media Wall socket . I have signed up as a new user for Virgin Fibre. However, checking the property’s inventory, I noticed that there is an Openreach phon. Re: My Flat doesn’t have wall socket. The kid arriving on Tuesday the 29. I recently applied and received the delivery for a virgin package of tv broadband. Virgin Media; My Virgin Media; Shop;. 5. SpeedQuickStart, set up and connections. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. Ordered VM broadband and was recommended by the website to select the self quick install option. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. I'm a Very Insightful Person, I'm here to share knowledge. . If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Hi, Iv just received my new broadband. Installation guide 15 mins 3 Install Virgin TV 360 Mini box 5 mins 4 Install Virgin TV Go app 10 mins 2 Uninstall TiVo box 1. . (I wish they had offered me that instead of the self install in the first place to be honest,. We would like to show you a description here but the site won’t allow us. Hi all, I booked a quick install but unfortunately we don't have a wall socket, silly mistake but what's the best way of going about booking in an engineer? I was on the phone for 40 minutes & transferred 3 times, each time as an external call so I had to re-verify which was quite frustrating. Next, connect the power cable. Let us know how the appointment goes. Got my VM hub sent today, self installation kit however I don’t a VM socket but do have exterior box outside but only leads to Comcast box stating tv… any ideas or suggestions before ringing the installation teamSolved Remove Un Phone Line Just Cut It Virgin Media Community 4936267. Would it be possible to arrange getting one sent out. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Just had self installation delivered, have no wall socket just two cables from the wall. Then push the connector VM have provided over the screw thread. Welcome on board! Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. You need a small spanner to remove this, then push the provided connector over the exposed end. Explain what needs to be done and book an engineer visit. I have only got one rectangular shaped white socket (Shown as below) but it seems old. There is no fibre socket in this house. If you're happy with this and for the charge we can make the arrangements for you 🙂. When I was going to self-install it, I didn't find any wall socket. No Virgin wall socket sophiep0989. connector cable from the wall socket, as we’ll be re-using that later. 77K views 4 years ago. . Try tracing the cables back to the house from the brown box outside. Options. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. My Virgin Media App. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Account - Mobile. Joining in. I was trying to book an engineer but I didn’t get anywhere. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. . See where this Helpful Answer was. When you place your order, we'll let you know. QuickStart, set up and connections. Re: I’ve got a self installation but no actual boxMy internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Quick tips on prepping for Virgin Media technician's visit. But I have no Virgin Media Wall socket in my house. Agree with @nodrogd but with the very limited hight of the socket, something like this LAP 1-Gang Coaxial TV Socket White - Screwfix would suffice. Networking and WiFi. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Self installation but NO wall socket in QuickStart, set up and connections yesterday Devolo 1200 Powerline Adapter Cannot Connect to Hub 5 Since 23-May-2023 in Networking and WiFi yesterday Fibre optic cable in Networking and WiFi Thursday Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. Reply. When plugged into either cable the hub just flashes green 🤷🏼 ♀️ 0 Kudos Thanks for posting, welcome to both the community and indeed Virgin Media. When I was going to self-install it, I didn't find any wall socket. Speedon 21-02-2023 17:48. I just got Virgin Media kit and read all information carefully and checked - 5200805. Learn more. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Call the Pre-installation and delivery team on 0800 052 1734. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 0 Kudos Reply. Security matters. Push the red label end of the white cable, into the wall socket. However, I do not have any of the specified wall sockets available. The are cables with push fits types of the F-Plug supplied by Virgin Media in self install kits. 21 Controlling your TV with new remoteCall the Pre-installation and delivery team on 0800 052 1734 and explain the situation. New customer, trying to self install my hub and 360 box. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . on 14-09-2022 12:00. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall. What I was looking for is a white faceplate, taller than it is wide, on an exterior wall, with a threaded coaxial connection pointing towards the ground parallel to the wall - is that still what they would install?We would like to show you a description here but the site won’t allow us. Installation: Wall socket issue. Hi @Abigaill. Networking and WiFi. Update your personal details, view recent bills, make payments and so much more – 24 hours a day, 7 days a week! Welcome to Virgin Media SSID) ORD 161346 Virgin Media D4A Self Install Guide_VMHUB_p_0803. Broadband wifi self install wall socket. into the Virgin Media socket on your wall. All the wall sockets I can see are for BT. No Virgin media wall socket. I am hoping a membe. Plug the cables into the Hub. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Hello sophieboulter1. New to the UK and just moved into our first home here. Manage Your Account. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. However, I do not have any of the specified wall sockets available. I am so sorry to hear that you seem to be missing a wall socket in the home. Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. You can see in the pictures it loo ks like it has been redirected to - 5347741. Tried looking but can't see a way to book an engineer for this? Thanks If you don't have the cabling then call the pre-installs team on 0800 052 1734. Select the correct HDMI input for your box. On our system, we would have had it listed as serviceable which normally does mean QuickStart's can be done. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. 2. When plugged into either cable the hub just - 5440321. Stay safe online. Yep same here, was your broadband supposed to be installed on a specific date? If so you can get compensation due to VM’s ofcom. on a vm landline or ring 0345 454 1111 and admin may not pick this up until Monday and the longer you wait the qs man install dates will get booked up. Hi all, I’m terrible with networking and never had to self install a fibre connection before. The cable could be hidden within, or behind, furniture. jpeg1. That's the cable to use for your HUB. The internal wall boxes are mostly oblong. Switched On Families. Different kind of wall socket? Some older sockets may have NTL or Telewest written on them. Account - Cable. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Hi Virgin Media Team, Hope you are well. I only had the option for self installation. Posted in QuickStart, set up and connections.